Careers at Outbound™

Join Outbound™ where you can make a difference and be excited about your future.

Outbound™ are trusted advisors and a Managed Services consultancy providing high performance solutions and breakthrough technology to private and public sector clients in the UK and abroad. Explore remote-friendly, flexible opportunities and be part of our mission to set new standards for performance, quality, security, and reliability.

People First

People are the lifeblood of our business, and our most important asset – whether a client, partner, and everyone working here at Outbound. Communication reflects our people-first culture, which is proactive, straightforward, and consistent. We take pride in being accessible, transparent, and honest. We want to provide opportunities that motivate personal and professional growth.

Trust and Integrity

We live by the mantra: our clients’ best interests are our bottom line. When faced with difficult decisions, we do the right thing without cutting corners. In everything we do, we adhere to the highest standards of integrity. The outbound team keeps their word and takes responsibility for everything they commit to. As a company, we are trusted for the quality of our service because of our honesty, openness, and strong ethical and professional standards.

Service & Technical Excellence

We put operational excellence at the center of everything we do. Outbound has an accomplished team of industry specialists who champion technology and the potential it unlocks. We place great emphasis on hiring employees with a proven customer-first mindset. With our inspirational and innovative partners, we strive to set the bar for performance, quality, security, and reliability beyond what our clients expect.

Join us.
Join the movement.

Outbound is a company that strives for excellence in everything we do, including building a future of work that’s more flexible and connected. With our people in offices across the UK and around the world, Outbound is a company committed to employing like-minded people who share our values.

Open Positions

Cloud Solutions Architect

As a Cloud Solutions Architect, you are the advocate for cloud adoption. Your solutions need to be cost-effective, scalable, and give your stakeholders not only what they want, but the stability and security they need.

You’ll be responsible for:

    • Introduce and demonstrate the features, benefits, and technical specifications of Azure, Microsoft Cloud, and Hybrid Infrastructures
    • Explore opportunities for expansion where possible and engage other teams and coordinate their resources to assist
    • Assess opportunities, understand business requirements, and design effective solutions with Microsoft Azure
    • Ensure accurate documentation of HLDs, SoWs, and RFP responses
    • Meet technology and solutions partners and vendors to build relationships, keep up to date with developments of current and future technology
    • Meet prospective clients in a courteous, friendly, and relatable manner, demonstrating Outbound’s capabilities
    • Assist with the smooth handover of projects to the delivery teams and act as an escalation point during their life and transition into service
    • Maintain up to date information in Outbound’s internal CRM system
    • Build relationships across the business, including with Sales,
    • Professional Services, Managed Services

What you’ll need

  • Demonstrated proficiency in Microsoft Azure and Microsoft Hybrid Infrastructure solutions and their adoption, with a proven ability to use this to deliver outcomes
  • Real-world knowledge of Azure IaaS services and a high-level understanding of how to position further transformation towards PaaS and SaaS services
  • Ability to lead clients through a cloud journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement
  • Commercial acumen with an awareness of the financial implications of design decisions across Capex and Opex budgets
  • Demonstrated ability to meet deadlines and deal with competing demands while maintaining an eye for quality and detail
  • Relevant technical Microsoft Azure certifications including Azure
  • Fundamentals, Azure Administrator Associate, Azure Solutions
  • Architect Expert and Azure Security Engineer Associate
  • A passion for technology and its ability to transform business

Submit your resume to info@outboundsolutions.co.uk

SQL Developer

As a Database Administrator for SQL Server with experience in Azure and/or AWS, Outbound offer a place where you can put your heart, soul and skills into making a difference to a leading educational charity operating in the UK and internationally.

You’ll be responsible for:

  • As the SQL DBA / Developer you’ll manage, maintain and develop the Foundations databases, both on premise and in the cloud, keeping them up and running smoothly 24/7
  • Your goal will be to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users
  • You’ll review and recommend improvements to the Foundations database architecture, ensuring suitable backup strategies are in place relevant to each application and environment and that backups are completed successfully
  • As part of a wide application developer team, you’ll assist with development of database objects, engaging in the development directly and mentoring developers on best practice

What you’ll need

  • Proven working experience as a Database Administrator for SQL Server
  • Experience of using SQL Server for Azure and/or AWS
  • Hands-on experience with database standards and end user applications
  • Excellent knowledge of data backup, recovery, security and integrity
  • Experience of database design, documentation and coding
  • Previous experience with DBA case tools (frontend/backend) and third-party tools
  • Familiarity with relevant programming languages
  • Experience of securing data and planning mitigations against data loss from accidental and rogue activity
  • As a self-starter, you must able to work quickly and methodically without supervision
  • You would have held similar roles such as Database Administrator, SQL Developer, BI/SQL Developer/Consultant, Database Engineer

Submit your resume to info@outboundsolutions.co.uk

Network and Telephony Consultant

The Network and Telephony Engineer implements and maintains the Network and Telephony Infrastructure in accordance with the IT initiatives of the company.

What you’ll do:

  • Operate as part of a 24x7x365 on-call rota.
  • Provide a point of technical escalation and expertise.
  • Maintain technical accreditations in line with Network and Telephony platforms.
  • Escalate to and work with vendors when required.
  • Setup and complete scheduled tasks when required.
  • Escalate potential service issues to Head of IT – as appropriate.
  • Escalate potential problem issues with Problem and Incident
  • Management as appropriate.
  • Recommend and deploy changes via the change management process when required.
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
  • Provide assistance to Team members as required and cross training to ensure that IP is equally distributed across team members.
  • Work with Corporate IT colleagues to better understand issues and solutions.
  • Provide technical assistance to on-going projects when required.

What you’ll need:

  • At least 3 years’ experience in a similar SLA driven support role
  • At least 2 years Telephony support experience
  • Demonstrable SIP and VOIP experience / knowledge
  • Cisco CUCM support and provisioning Experience
  • Extension mobility, CTI, Hunt Group, Soft Key Template and Phone
  • Button Templates
  • Unity Voice mail, Voice Mail Profile, Voicemail Templates and Auto Attendant
  • Third Party Call and Email Management platform support experience i.e. EICC / Zeacom, Cisco Call Manager v12.x, Cisco Unity, Cisco
  • Expressway, Cisco Attendant Console, Cisco Jabber, Cisco Endpoints (8865 phones), Log Monitoring and Analysis, Device Software
  • Upgrades, Patches and Bug Fixes, Configuration Backup / Restore, Cisco IP Routing and Switching
  • Industry recognized qualifications in relevant areas of Cisco, ideally CCNA or CCNP

Nice-to-have:

  • Cisco PCP
  • Cisco Emergency Responder
  • Cisco UCS
  • MPLS WAN Support
  • Cisco Security Platforms (ASA, FirePower)
  • Network & Endpoint Security
  • Security Monitoring & Incident Handling
  • IDP/IPS configuration and management
  • Vulnerability Management
  • Identity & Access Management
  • Security Operations
  • Web Filtering, Malware Analysis, Data Loss Prevention, IDS/IPS, Firewall
  • SNMP Monitoring solutions
  • Proven Customer service Skills
  • Proven experience delivering projects and complex changes
  • Knowledge of ITIL processes

Submit your resume to info@outboundsolutions.co.uk

Azure Architect

As the Cloud Platform Architect you will design platform solutions to align with business priorities and promote Azure platform services by providing thought leadership while enabling innovation. You will drive the adoption of cloud services and inspire customers to innovate using the Azure platform, enable the cloud engineering team to deliver architecture designs and provide overall technical architecture leadership and direction.

What you’ll do:

  • Collaborate with the Cloud Platform Product Leader and engineering to create the platform roadmap, collaborating with the architecture community
  • Full lifecycle management of the cloud platform architecture and design, working within the architecture framework and standards
  • Enable a multi-functional team in designing and developing the Azure platform solution and services
  • Ensure the right cloud platform technologies are being built in the right way meeting business needs
  • Support the team to continually develop skills & grow as individuals and a team
  • Help the team self-improve its working practices

What you’ll need:

  • Strong background as an Architect working with Azure
  • Support and share knowledge with the team to enable delivery of platform solutions/services via agile DevOps
  • Strong communication and stakeholder management skills from c-level to engineering
  • Strong problem solving and decision-making skills
  • Advanced knowledge/experience of the Microsoft Azure cloud platform

Submit your resume to info@outboundsolutions.co.uk

“The Outbound™ team are a pleasure to work with. They understand our technology and know what good customer service looks like.”

– Outbound™ Client Testimonial

Join Our Team

The UK’s Trusted Technology Advisor, where you are the Hero.

With over 20 years of technology innovation and IT expertise, Outbound™ has become a trusted adviser to public and private sector clients across a wide spectrum of industries, all benefiting from our customer-first approach. With a strong employee shareholding structure, core values, and customer-facing experience, Outbound™ firmly believes these are the keys to building trust and delivering success for UK businesses.